This privacy policy for Mero Raksha (officially working as Mero Raksha) (Mero Raksha, “we,” “us,” or “our”) describes how and why we might collect, store, use and/ or share(“Process”) your information when you use our services (“Services”), such as when you:

 

Visit rakshanepal.org or any website that links to this privacy policy.

 

Download our mobile application (Mero Raksha) or any other application that connects to this privacy policy.

 

 

 

Questions or concerns?

 

Reading this privacy policy will help you understand your privacy rights and choices. Please do not use our services if you disagree with our policies and practices. If you still have questions or concerns, don’t hesitate to contact us at raksha.manager@gmail.com.

 

 

 

Our featured includes:

 

Uploading documents / Photos and profile information

Getting Push Notification about latest event updates

Fetching current location of user and send it to help authorities  through SMS

Uncategorized SOS help

Categorized Help

Change Password

 

 

What information do we collect?

 

 

The personal information you disclose to us.

We collect the personal information that you provide to us.

 

 

When you register for the services, indicate an interest in learning more about us or our goods and services, engage in activities on the services, or in any other way get in touch with us, you willingly give us personal information.

 

 

 

 

 

Personal Information Provided by You: The specifics of how you interact with us and our services, the decisions you make, and the goods and services you use will all affect the personal information we gather. The following is a list of the types of personal data we might gather:

 

 

 

Name

Phone Number

Email address

Password

Contact Preferences

Contact or authentication data

Photo

Device MAC Address

                                                            

 

Sensitive information: When necessary, with your consent or as other permitted by applicable law, we process the categories of sensitive information:

 

 

Mobile Device Access: Your mobile device's camera, contacts, microphone, SMS message, storage, reminders, and other capabilities may be subject to access or permission requests from us. You can modify our access or permission in your device's settings if you would like.

 Mobile Device Data: We automatically gather device data (including your mobile device ID, model, and manufacturer), operating system, version information, system configuration information, device and application identification numbers, browser type and version, hardware model, Internet service provider, and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you use one of our applications, we may also track the phone network connected to your mobile device, the specific device ID of your mobile device, and the application features you used.

 

Push Notification: Concerning your account or specific application features, we could ask to send you push notifications. You can disable this communication in your device's settings if you do not want to receive it.

This information is primarily required to maintain the security and functionality of our application, as well as for troubleshooting, internal analytics, and reporting needs.

 

You must be completely honest and truthful with all the personal information you provide and notify us of any changes.

 

 

 

Information automatically collected

 

When you visit, utilize, or navigate the services, we automatically gather some information. This data does not specifically identify you (like your name or contact information). However, it may also contain information about your device and usage, including your IP address, browser, device specs, operating system, preferred language, referring URLs, device names, country, location, facts about when and how you use our services, and other technical information. The primary uses for this data are internal analytics, reporting, and maintaining the security and functionality of our services.

 

Like many businesses, we also collect information through cookies and similar technologies.

 

The information we collect includes:

 

Log and Usage Data: Log and usage data are the usage, performance, diagnostic, and service-related data that our servers automatically gather when you access or use services and that we store in log files. Your IP address, device information, browser type, settings, information regarding how you use the services (such as the dates and timestamps attached to your usages, the pages and files you view, searches you conduct, log data may contain information about your activities (including actions you perform and the features you use), device event data (such as system activity, problem reports, frequently referred to as "crash dumps," and hardware settings), and information about our interactions with you.

Device Data: When you use a computer, phone, tablet, or other devices to use the services, we may collect device data about that device. This data may contain details like your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service supplied and/or mobile carrier, operating system, and system configuration information, depending on the device used.

 

 

How do we process your information?

We process your personal information for a variety of reasons, depending on how you interact with our serving, including:

 

 

 

To make account creation, authentication, and other user account management easier. We may process your information to enable you to create and access your account and maintain the functionality of your account.

To simplify creating accounts, logging in, and managing other user accounts. For you to establish, access, and maintain the functioning of your account, we may process your information.

To react to user questions and provide assistance: We may use your information to address your concerns and any potential problems you may be experiencing with the requested service.

To send you administrative information: We might use the information we collect from you to send you information about our goods and services, updates to our terms and conditions, and other things of a similar nature.

To make it possible for users to communicate with one another, we might process your information if you use any of our services for this purpose.

To safeguard our services: We may use your information to monitor and prevent fraud as part of our efforts to protect our services.

To assess and enhance your experience and our services, goods, and manufacturing. When we think it's essential to spot usage patterns, gauge the success of our marketing initiatives, and assess and enhance our services, goods, marketing, and customer experiences, we may analyze your information.

To fulfill a legal requirement: We may process your information to perform a legal requirement, provide for legitimate requests, or exercise, establish, or protect our legal rights.

 

 

Purpose of use

Storage access: Storage access is mandatory because the app stores photographs and documents on the phone. To maintain the submitted data, documents, and images, you must have secure access.

 

 

Contact backup: In the event of a primary data failure, the content backup's goal is to make a copy of the data that can be retrieved. Primary data failures may come from hardware or software issues, data corruption, or a human error like a malicious attack (virus or malware), data deletion accident, or other human-caused events. The contact list will be saved as a content backup as a Pdf file that can be downloaded for future use.

 

 

When and with whom do we share your personal information?

We may share your personal information in the following situation:

 

 

 

Business Transfer: Your information might be shared or transferred as part of or during negotiations for a merger, the sale of corporate assets, financing, or the total or partial acquisition of our business by another company.

 

 

What is our stance on third-party websites?

On the Services, including our offer wall, you may see advertisements from unaffiliated third parties that may contain connections to their websites, online services, or mobile applications and links to other websites, online services, or applications. As a result, we make no promises about any of these third parties and disclaim all responsibility for any harm or loss resulting from their websites, services, or applications. No enforcement by us is implied by including a link to a third-party website, service, or application. The security and privacy of the information you give to third parties is something other than what we can guarantee. This privacy statement does not cover any data that third parties obtained. We have no control over third-party websites, services, or applications that may link to or from the services or their privacy and security practices and policies. To get an answer to your question, you should check the policies of such third parties and get in touch with them.

 

 

 

Do we use cookies and other tracking technologies?

We might access or retain information through cookies and other tracking technologies. Our cookie notice contains detailed information on how we use these technologies and how you can reject particular cookies.

 

 

 

How long do we keep your information?

Unless a longer retention time is mandated or allowed by law, we will only keep your personal information as long as it is required for the purpose outlined in the privacy policy. When a user is signed into their account, no provision of this notice requires us to keep their personal data for any longer than is necessary.

 

We shall delete or anonymize such data when we no longer need to process it for ongoing legitimate business purposes. If this is not possible, your personal information will be securely stored and kept separate from other processing until deletion is feasible.

 

 

 

How do we keep your information safe?

We have established the required and suitable organizational security measures to safeguard the security of any personal information we process. We are unable to promise or guarantee that hackers, cybercriminals, or some other unauthorized third party won't be able to get around our security and improperly collect, access, steal, or modify your information because no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Despite our best attempts to protect it, you run all the risks when sending personal information to or from our service. Only use a safe environment to access the service.

 

 

 

Security: We promise to protect your data from loss, misuse, unauthorized access, disclosure, alteration, and destruction by taking reasonable and suitable technical and operational precautions. We appropriately consider the nature of the Personal Data and the processing risk before Processing Personal Data.

 

 

 

Do we collect information from minors?

 

 

We never intentionally ask for information from or market to children under 18. You certify to be at least 18 years old or the parent or legal guardian of a minor dependent utilizing the services with your consent by using the services. Suppose we become aware that a user under 18 has provided us with personal information. In that case, we will immediately deactivate their account and take reasonable steps to remove such information from our files. Don’t hesitate to contact us at raksha.manager@gmail.com if you learn any information we may have acquired from anybody under 18.

 

 Where does the app send the coordinates of the app user?

 A. Beneficiary's help will be sent to the following agencies:

     a) National Women's Commission

     b) National Human Right Commission

     c) NCRC 

     d) Raksha Nepal

      e) Police Headquarter

 

Are you partnered with law enforcement?

A. Yes, we are partnered with a law enforcement agency.

 

 

What are your privacy rights?

 

 

Withdrawing your consent: You have the right to revoke your consent at any time if we are processing your personal information with your support, which may be expressed or implicit, depending on the applicable law. You can contact us anytime to withdraw your permission using the information given.

 

 

 

Account Information

 

If you ever want to examine or edit the information in your account, or if you wish to close your account, you can:

 

 

 

Update your user account by logging into your account settings.

Use the following contact details to get in touch with us.

 

 

We shall deactivate or remove your account and any associated data from our live database upon receiving your request to cancel your account. We could keep some information in our files to avoid fraud, address issues, help with any investigations, uphold our legal obligations, and/or satisfy applicable legal requirements.

 

 

 

Cookies and related technologies: Most web browsers have cookies enabled by default. You may set your browser to refuse cookies and remove cookies if you would like. Suppose you decide to configure your browser to reject and delete cookies. Certain aspects or services of our services may be impacted if you opt to delete or decline cookies.

 

 

 

Do we make updates to this policy?

We might occasionally change our privacy statement. New "Revised" data will be used to identify the updated version, and it will take effect as soon as it is made available. We may email you a notification if we make significant changes to this privacy statement, or we may prominently post a notice of the changes online. Please review this privacy statement so that you know how we safeguard your information.

 

 

 

How can you review updates or delete the data we collected from you?

You have the right to seek access to, change, or deletion of the personal data we collect from you.

 

 

 

How can you contact us about this policy?

If you have questions or comments about this notice, you may email us at raksha.manager@gmail.com  or by post to.

 

Raksha Nepal

 

Kathmandu Metropolitan 29, Lainchaur Bagmati Nepal

 

Raksha Nepal, 2022